About RyKen Systems
RyKen Systems Inc. was created in July 2018 and now provides dedicated support services and system upgrades to all the sawmill industry customers previously with Softac Systems Ltd.
RyKen Systems has more than 100 sorters and optimizers running in Canada, United States, Japan and Chile. Many of our customers have been with us for more than 20 years. Installing and maintaining these systems has created a knowledge base at RyKen Systems that current and new customers can draw on. We provide 24/7 hour support to ensure our customers can keep their production running at all times.
How & Where We Work
At RyKen we work very closely with our customers. Whether its optimizer product setup, sorter setup, computer issues, PLC or electrical issues or a specific report change we are always ready to answer questions in these areas and more. This level of customer support is what has kept our customers with us for many years.
We work on new installations and upgrades of older systems. Working on site with our customers builds up trust and relationships that help keep our customer’s systems running. On site experience is invaluable for resolving an issue quickly when someone calls with an issue or new request.
The RyKen Difference
At RyKen our people have worked on site with our customers. This means we know our systems, your mill and many of your people personally. We are always available to provide advice and help.
- Personalized Service
- On-Site Visits (on hold due to COVID-19)
- Experienced Technical Support